Before a parcel leaves our care: requests are reviewed only for merchandise received damaged, defective, incorrect, or materially different from its listing, and notice must arrive within thirty days after delivery. This is not a no-reason or change-of-mind return program.
When delivery needs attention: the request must include the order number, checkout email, a clear explanation, and photos or video. Items must not be mailed back without written authorization.
For service-area clarity: we may request further evidence before deciding eligibility. Approved cases can result in a replacement when stock allows or a refund to the original payment method; provider processing time may continue after approval.
Contact
Email: oquzzz1999@gmail.com
Mailing address: 66 Grove St, Rutland, Vermont 05701, United States
Phone: (802) 253-3296